Laguna Hills AUTO REPAIR

I've been coming here for a just under a year now, about as long as I've had my 2018 Audi S7. I'm a long time auto enthusiast but this was my first German car and i was really worried about having to find a new shop for my car as all my previous cars were Japanese. I want expertise, peace of mind, and technical know how from the shop i choose for my cars and Pacific German delivers in spades. Whether I'm talking to Shawn, Mason, or Tyler I feel like I'm always dealing with an expert and professional. I always feel like I'm in good hands and they take care of my car like it was one of their own. I'm an emotional man and i love my cars more than some people love their kids. If you have an Audi, VW, Porsche, or Lamborghini this is the shop for you hands down. I'm 35 years old so I've experienced many shops throughout the years and good shops are hard to come by. My car is a lease so my oil changes are free but i prefer to pay Pacific German instead to service my car. I've also found myself in a few time sensitive situations and they've been able to squeeze me in and get my car taken care of. The waiting room has snacks, coffee, water, comfy couches, and a nice TV which is awesome for those few times I haven't had a ride back or my uber driving took too long to pick me up. I'm not sure what else i car really say here, these guys know what they're doing, it really is that simple.

My epc and engine light turned on right after the tune

Owner of 2018 Golf R. Neuspeed springs and intake installed...and struts replaced. Excellent work quality and attention to details! I consider myself to be very picky and sensitive about my car, but this shop got it right! Thanks to Shawn and Tyler!!

Tyler was awesome! Very knowledgeable and professional. This will be my go to shop for all my VW needs...

Shawn and his team are an awesome group of guys that really know what they are doing. I have gotten a good amount of work done on my Audi S6 and I would not feel comfortable getting in done anywhere else. Pacific German had painted my calibers red and after a few months a few chips showed up. They had no problem taking the car back getting the calibers repainted and even paid for my rental car. This place is top notch and I'm a customer for life. Again thanks so much for everything you have done and I will see you soon. Chris Chittick

Having just moved here from Missouri (St. Louis), I needed to find an alternative to a dealership for servicing my Audi S5. Prices in CA are substantially more than in the Midwest. I decided to try Pac German mainly after reading how they specialized in my particular line, but what topped it off was the way I was treated strictly from the phone conversation about my oil change. Yep, an oil change. You would've swore I was their most important customer. Once they got my car back to me within an hour for the oil change, I went back for some more work I had planned. When I got it back in less than 24 hours for the dreaded carbon cleaning that Audi 4.2 engines are prone to (which I assumed to be a 2, 3 day job), I let them know they had won a new customer. Can't say enough about Shawn's knowledge, his honesty, his professionalism. Any dealership with a service dept can take the blueprint that Pacific German has laid out, and improve their operation. Comment from Shawn S. of Pacific German Business Owner 12/14/2018Kynal, We greatly appreciate your sincere review! Read more

I took my new GTI in for a tune and was extremely impressed not only by the shop, but the friendly nature of the guys there. Tyler took the time to explain things in detail and gave me the impression that he truly respected me as a customer and appreciated my business. Will definitely have them service my car going forward.

I really appreciate the thoroughness of your evaluation and the extensive checking of other aspects of my car. Not charging me was a surprise and greatly appreciated.

I really like their convenient Saturday hours. I dropped off my S4 on a Saturday around 8:30 AM for all new high performance rotors and pads along with the 65K Service. Pacific German completed all of the service by 11:30 AM. I take my Audi to them for everything, especially for my after market performance parts and services.

The company at Pacific German is completely trustworthy. If they tell you something is wrong with your car, you should fix it. They always take great care of my fix from fixing small things (this visit was to fix a bulb) to fixing large things (suspension, clutch, you name it).