Laguna Hills AUTO REPAIR

Pacific German went above and beyond and I will be bringing my car back.

Steven said the business did a great job.

You guys build trust with every visit and don't take short cuts. I am sticking to my Audi's because you guys are in the neighborhood

They really do a great job here. I think all of them put a lot of pride in their work. How clean the shop is just an example of this. I also feel they do great work here too. They have serviced a few of my cars here and each time it was done right.

If you want someone to truly take care of your car for the usefull life of it this is the spot. They don't cut corners abd are looking for life long customers.

The entire staff is very honest and thorough. The work they do is definitely a great value.

I have brought my VW GTI here for the last year, first for aftermarket tuning, then for standard maintenance. All of the employees are very knowledgeable when it comes to cars and car repair, they get repairs done in the time they say it will take, costs are always close to the estimate, and they will take the time to answer your questions. They are on the expensive side, but that comes with the nature of the business (small, family owned/operated, foreign cars only). An area of improvement could be when talking to customers, approaching repairs for a more practical ground (weighing cost, time of repair, & impact to safety) rather than purely from a safety standpoint. It gives off a very 'if you don't do this repair you will crash and die' vibe during any conversation, which could be upsetting to the less informed car owner. Also, every time I have taken my car in for one thing, there has always been an additional issue that was found and subsequently fixed at the same time. On one hand, this is great as the mechanics are finding and noting additional repairs that are needed to be made, rather than just doing what's on the estimate and ignoring everything else. On the other hand, why is there always an additional repair that needs to be completed (it could just be the paranoid conspiracy theorist in me)? Overall, its a good shop run by good and smart people and I would definitely recommend it to any other german car owners.

I've been going to Pacific German for several years now and they provide the best customer service with trusted mechanical opinions. I recently upgraded my Audi S4 with some performance updates and they are great in providing modifications to your stock vehicle. They stand by their work and that is important for a customer.

This team always does a great job. They really know their cars, especially the Porsche. I'd never consider taking my car somewhere else. Reasonably priced, and always honest about what needs to be done and what can wait or just keep an eye on.

Honest & competent