Laguna Hills AUTO REPAIR

I have brought my VW GTI here for the last year, first for aftermarket tuning, then for standard maintenance. All of the employees are very knowledgeable when it comes to cars and car repair, they get repairs done in the time they say it will take, costs are always close to the estimate, and they will take the time to answer your questions. They are on the expensive side, but that comes with the nature of the business (small, family owned/operated, foreign cars only). An area of improvement could be when talking to customers, approaching repairs for a more practical ground (weighing cost, time of repair, & impact to safety) rather than purely from a safety standpoint. It gives off a very 'if you don't do this repair you will crash and die' vibe during any conversation, which could be upsetting to the less informed car owner. Also, every time I have taken my car in for one thing, there has always been an additional issue that was found and subsequently fixed at the same time. On one hand, this is great as the mechanics are finding and noting additional repairs that are needed to be made, rather than just doing what's on the estimate and ignoring everything else. On the other hand, why is there always an additional repair that needs to be completed (it could just be the paranoid conspiracy theorist in me)? Overall, its a good shop run by good and smart people and I would definitely recommend it to any other german car owners.

I've been going to Pacific German for several years now and they provide the best customer service with trusted mechanical opinions. I recently upgraded my Audi S4 with some performance updates and they are great in providing modifications to your stock vehicle. They stand by their work and that is important for a customer.

This team always does a great job. They really know their cars, especially the Porsche. I'd never consider taking my car somewhere else. Reasonably priced, and always honest about what needs to be done and what can wait or just keep an eye on.

Honest & competent

Pacific German provided me with excellent service, I like that they alert you with texts and can send estimates via email with ease. When I picked up the car they were prompt and provided good information.

Good prices and service. Excellent waiting area. I was disappointed that my service took two hours to complete. I had called ahead and made an appointment so as to minimize the effect of my work schedule, but my car sat in the lot for 30 minutes before being attended to. I live in San Diego so I am unable to leave the car. Hopefully next time it will go smoother

The customer service is outstanding! Everyone goes above and beyond to help. Both my cars were fully inspected and repaired completely and now run in the Best condition.

Really enjoyed the personalized service, and peace of mind that my car would perform like it once did. Very happy!

Very knowledgeable staff.

This family owned auto maintenance & repair shop does excellent work on Audi, Mercedes, VWs and other cars. Located just off Furniture Row.