Q? MOST IMPORTANTLY, DO YOU CHARGE A DIAGNOSTIC FEE? (AKA WILL YOU SCAN MY CAR FOR FREE?)
A. We charge a diagnostic fee to support the costs required to have factory diagnostic tools to accurately assess your concerns and prevent an unnecessary misdiagnosis. We are required to spend thousands of dollars annually on licensing alone to be constantly up to date through the dealership network.
Q? WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A. We accept cash, Debit, Visa, MasterCard, Discover, and American Express. Sorry, no personal checks.
Q? DO YOU OFFER FINANCING?
A. Yes, we offer financing through Car Care One, a part of Synchrony Bank. You can easily complete a short application and get an answer in minutes.
Q? DO YOU OFFER PRE-PURCHASE INSPECTIONS?
A. Yes, and we believe they are extremely important. California law offers little to no protection to a buyer past the requirement that a vehicle passed smog testing… You could potentially save thousands of dollars by not inheriting someone else’s headache. Post purchase inspections can be very ugly, as you have no recourse. Once the deal is made, there’s no going back.
Q? AREN’T ALL GERMAN PARTS THE SAME?
A. No, just because it is made in Germany doesn’t mean it’s the best or same quality. Just like domestic parts, there are top tier suppliers and there are sub-par. We only use the best Original Equipment items to offer the best warranty. We may make less profit when spending more on high quality parts, but this allows us to stand behind our work without costly comebacks.
Q? IS IT SAFE TO DRIVE WITH A WARNING LIGHT ON?
A. If the light is on and steady (not flashing) get your vehicle to us as soon as possible. If any warning light is flashing, refer to your owner’s manual. Do not drive the vehicle, have it towed in. Significant damage will likely occur if driven for even the shortest duration.
Q? ARE YOU OPEN ON SATURDAYS OR HOLIDAYS?
A. We work a lot! We are open on most Saturdays and most holidays, please give us call just to be certain it is not one of the rare days that we take off.
Q? DO YOU PROVIDE QUOTES OVER THE PHONE?
A. We do not quote repairs or services over the phone. There are many different models and applications that vary from year to year. In order to give the most accurate quote possible, we ask customers to request a quote via the form on our website and provide a Vehicle Identification Number.
Q? WHY DO I NEED TO PROVIDE MY VIN WHEN REQUESTING A QUOTE?
A. The Vehicle Identification Number is required as each vehicle’s installed equipment can vary from year to year. As an example, one model year might have 3-4 different size brake options. Having the VIN allows us to put the quote together correctly. Nobody likes a surprise!
Q? WHY CHOOSE US OVER THE DEALERSHIP?
A. We use the exact same diagnostic equipment, same specialty tools, same scan tools, have access to the same factory repair information, offer twice the warranty (2 year/24,000 miles parts and labor, certain restrictions apply), and much lower cost of business overhead means you save at least 10-20%, sometimes even more!
Q? WHAT IS YOUR WARRANTY?
A. We offer a 2 year/24,000-mile warranty. (Certain restrictions apply)
Q? CAN I SUPPLY MY OWN PARTS?
A. Unfortunately, no. By allowing us to supply all parts we are able to give you a warranty second to none. If a warranty issue were to arise, rest assured we have the means to remedy the situation in a quick and timely manner. This means you don’t have to wait for your supplied parts to be approved for warranty replacement, and be stuck in a rental car at your expense while the online retailer replaces the defective part or sends the correct part to begin with.
Q? WHY DOES MY CAR SEEM TO USE SO MUCH OIL?
A. Modern direct injection engines will consume oil whether new or old. Some consume a little, others consume a lot. The more performance oriented your luxury or exotic vehicle is, the more oil your engine will consume by it's design, especially if it is turbocharged or supercharged. As vehicles age, most engine parts start to slowly degrade, and as a result of oil consumption increases, even if you've maintained your vehicle its' entire life. Oil consumption depends on the age of your vehicle, the condition of the engine and more importantly how the engine was designed. Regardless of the manufacturer's recommendation, we suggest oil services every 5,000 miles or annually (whichever comes first) to extend your engine's life.