Laguna Hills AUTO REPAIR

I used these guys for a service for my 2012 GLI for $50k miles instead of going to the dealership as I had before. They were a heck of a lot cheaper and a lot quicker as well. I was able to wait in the evening while they finished the work. Recently I had my check engine light come on. I called and they urged me to come in soon, giving me a couple different ideas of what it could be. I dropped by after work and Shawn did the diagnostic right in the parking lot and told me exactly what the issue was. He said it was the Intake Manifold and it would be covered under my VW extended warranty, and recommended I see a dealership to get it replaced. When I called the dealership and told them the situation, they said they would be happy to take a look but they would need to charge me a $100 diagnostic fee, that I would have to pay for if the part wasn't covered and I decided not to get the work done there. On one hand I get it, but on the other hand this was a task Shawn did for me in under 3 minutes at no charge. When getting the part replaced the dealership recommend that I get the intake valves and ports cleaned out, because it should be done eventually and it is much easier to be done when the manifold is already being replaced. The dealership quoted me $560. I called Shawn to find out if this was something he recommended and if it was a fair price. The answer was a yes to getting it done but was a emphatic no on whether I was getting a fair price. Shawn said they would charge less than that to do the job including removing the manifold, which the dealer didn't have to do because it was already being replaced. He told me he would only charge a couple hundred bucks on the labor for the cleaning. Shawn armed me with some talking points and I was able to get the cost with the dealership down to $360. Shawn went above and beyond where it mattered, much appreciated.

1 check-in I just picked up my 2012 GTI from Pacific German (new location, really nice) and I must say that it they run a great shop! I feel like I can trust them to take care of my car and do the job right. I highly recommend them.

I use yelp regularly for checking out a place, but am guilty of not leaving reviews. However, after visiting Pacific German a few times, I felt compelled to leave one. I purchased a used Audi S5 and knew it had some issues (thus I was able to get a great deal). I wanted to find a competent mechanic, and was referred to Shawn by my long time mechanic (my mechanic I had always used only specialized in Japanese cars). Well, Shawn was able to diagnose my cars issues, and found a few more. In each experience I felt he was thorough in his explanation, very knowledgable, and I wasn't upsold. Overall, I'm very happy with the service I get at Pacific German and will continue to be a loyal customer as long as I own an Audi.

These guys know their stuff. Short and to the point. Extremely professional

Wow, awesome. I wish I lived in Cali because I have a 1987 VW Scirocco and I wish Sean from PG could be my mechanic. I had a problem replacing my clutch and info and mechanics that know old VW's are hard to find. I knew about Pacific German from some VW blogs I belong to. I looked them up and called and to my SURPRISE even though I live in New York and will never be a customer because of the distance, they went out of their way to help me. They helped me pin point the problem over the telephone and then even emailed me the part numbers to order AND sent detailed instillation instructions. This just does not happen often. I've been ripped off left and right in the past. If you have a VW and need service you know you can trust these guys because they helped me even thug they knew they were not going to make a penny off of me. Nice to know there are still people like this in the world.

I had a great experience with my 2013 VW GTI here. Cat-back Exhaust, lowering, and spacers last year. Now I'm finally headed back for the big boy tune and the downpipe next week. I highly recommend Pacific German. The Setterstrom boys will set you up right, they do everything above board, and they just want you to love your car.

Every time I get work done at Pacific German, its done right the first time. Their attention to detail and hard work really shows. As long as I own a german vehicle, Pacific German will be the only ones who do work on it. Hands down, the best shop in Orange County.

Shawn and his crew are the most knowledgeable and professional guys I've ever encountered in the auto world! They're passionate about German cars and it shows in their work. They ran full diagnostics on my Allroad and worked up a very thorough (and fair) estimate. We scheduled the repairs and they got me into a rental car while the work was done. I couldn't ask for a better experience dealing with such a crappy situation! I would recommend these guys to anyone who owns an Audi or VW that they really care about!

Just picked up my 02 a4 from Shawn here. Great people, excellent-and in my opinion some of the best- vw/audi knowledge. I unfortunately couldn't drop the cash this time on the work they quoted me, but this is the first audi I've owned, and I'm extremely confident that what he listed are the things that really need to be addressed. I will definitely be coming back here for service in the future, and I Highly recommend this shop to anyone who wants to take care of their vw or audi!!

Just took my Audi A8L in for 65K service. Yet again, excellent service and very competitive prices. Great waiting area too...coffee, water and even a selection of snacks while you wait, all courtesy of the shop. Such a big difference in customer service from Commonwealth Audi, which is where I purchased my CPO Audi. I've had nothing but headaches with Commonwealth's customer service (or lack thereof...). They have lost me as a customer while Pacific German has gained my business. Great shop! I found Pacific German by doing a google search. I took my 2013 Audi A6 sedan there this morning to have them do some VAG Com mods to my car (video-in-motion, needle sweep/test at start up, disable amber front corner lights, enable LED DRLs to remain on when turn signal is activated with headlights off, increase LEDs to full brightness when headlights are on, remote open/close of windows/sunroof using fob). The owner's son, Tyler, took the time to explain these mods to me. The work was performed in a very timely manner, after which Tyler proceeded to show me how the new features operate. His dad, Shawn, came over and introduced himself as well. These guys are extremely professional and highly knowledgeable of VW/Audi vehicles. They have gained a new customer with me and I will seriously consider taking my car to them for non-warranty work (oil/filter changes, etc...) Great job and great customer service! Read more