I had read great reviews so decided to bring my Macan S in for 40K service + pad/rotor work. I was greeted by Tyler who was great and left me with very high expectations of the place, but things went down hill from there. 1. I brought car in for Saturday 830am appt, was told it would definitely be ready same day. Got a text message in the evening telling me it would not be done till Monday. The reason for the delay was something that could've been entirely anticipated, in my opinion, and I wish they would have been more upfront about it. I would have prepared accordingly. 2. They opted to communicate via text messages, but my responses/questions went entirely unanswered. Total silence. 3. I had asked Tyler to look into a couple of additional things: An 'airbag light on' and a faulty front passenger door window switch. Never heard a word from them after that. Nothing was mentioned on the papers either. 4. On the way back home, the 'low engine oil' warning lit up. I was told the oil sensor tends to be finicky, to bring car back in the next day. You can imagine how frustrating that was, having just had your car serviced for 2K...I didnt know whether to ignore the warning and risk driving on low oil (potentially damaging the engine) or assume this was a true reading and add more oil to it. I ended up adding small amounts of oil at a time to fix the problem. It looks like they did not even add enough engine oil after all...