5

Took my car freshly bought used VW here and figured out EVERYTHING that needed to be fixed and replaced. I trust them, but still asked questions like what needed to be replaced and why. They were very informative and explained what repairs were necessary and the consequences of not replacing certain things. They helped break down the price and provided a 2 year warranty on all the repairs done and had it completely fixed within 48 hours of taking it in. Overall, they are trustworthy and extremely professional and I will continue to take my vehicles there so long as I have a German auto.

5

I purchased a 2005 Volkswagen GTI for my son a couple years ago against my better judgement. It was the car he had to have. We had it checked by a mechanic who we had known for a while who said 'It looks fine.' Well, it was anything but 'Fine'. Shortly after we bought it, we started to have problems with the car which is when we were referred to Pacific German. Good thing! My father always told me it's cheaper to buy back the old one than to buy a new car. Well, with Shawn's guidance, counsel and great service, we've now got a 2005 GTI that has some life in it yet. Shawn and team have been absolutely terrific when it comes to assessing the issue and recommending what we should do. No pressure. Just good common sense. Shawn cares just as much about the customer as he does the customers car. I highly recommend Shawn and Pacific German. PS: Shawn has also kept my personal 2009 VW Jetta 2.5 with 115,000 miles on it running great. Don't see any reason why we won't hit 200,000 miles easily with Pacific German maintaining the vehicle.

Thank you so much for taking your time to leave us such a great review!

- Pacific German
5

Came in for an oil change. Was able to also diagnose a ticking noise that was concerning me. Even gave me the time to answer more questions afterwards. 100% satisfied always love coming here.

Thank You!!!

- Pacific German
5

I'm not one to leave reviews very often but when you receive such great service, it's hard not to mention it. Brought my 2013 Golf R in for its 60k service. Mind you I made an appointment on Thursday to bring it in on Saturday and they had no problem accommodating my last minute request not to mention they're open on Saturday's which is great. Also the price was more than fair, so I was happy. Once they completed the service they called to inform me my front bushings were toast. I was informed they could fix it but the car wouldn't be ready until Monday. When I told them I'd have to bring the car back since I need to drive it to work, Shawn went out of his way to get the parts and make sure it got done the same day. How's that for service? Also having a VF engineering supercharged R8 in the shop didn't hurt either. I wouldn't hesitate to bring my car back for anything else nor would I hesitate referring them to anyone who needs a solid shop for euro cars. Comment from Shawn S. of Pacific German Business Owner 8/15/2018Thanks for taking your time to leave us such a fantastic review! We greatly appreciate it! Read more

5

Thank you team Pacific German. My Audi is running better than ever after the red top coil & plug tune up. The Revo tune made a world of difference installed in previous visit. Thank you for the great service and communication throughout. Nobody touches your quality service and knowledge. Best, Kyle Algire

Thanks for the Awesome review Kyle!

- Pacific German
5

I had my 08 Audi A4 3.2L FSI towed in from another shop, where they could not tell me what's wrong with my car. GP took a little longer than I thought to come back to me. I understand they are very busy. I had to stop by impromptu. So, the diagnosis was that my car's engine was busted and it needed an engine. Shawn started the hunt for a used engine (new one was out of the question). It took them about three weeks to find one with low mileage. After a complete inspection, a detailed estimate was produced. I did not question the estimate at all, I only asked some clarifications on why is this or what is this for? I gave the go ahead and proceed. The did it in two days. A record!! I thought it would take a week. Bravo!! When I went to pick my car, Tyler and Mason gave me a run-down of work performed and a detail explanation of why the engine failed. POOR MAINTENANCE. The car runs perfectly. I am very happy with GP. They are as professional as they come and may be even better. So, I recommend to everyone considering this shop to go there. You will not be disappointed. However, be patient, they are very busy!!

Thank you so much for your kind words. We greatly appreciate customers like you that have an understanding that our shop can get extremely busy. And that sometimes strict timelines are out of our control especially when dealing with outside vendors and trying to coordinate parts and such through them. Again, we sincerely thank you!

- Pacific German
5

Absolute pleasure to deal with. Conversion went as planned.......Complete install, Ca. Smog legal and Cert. without any hiccups. It’s geating hard to find a shop that is always willing to assist........and this is one them. Many thanks!

Thank You Sean for taking your time to leave us such a great review!

- Pacific German
5

Stand up shop! I had an issue with my steering and they noticed I needed upper control arms. I did not even ask them to look they just noticed it and fixed it right away! I cannot thank pacific German enough for their professionalism.

Thank You!

- Pacific German
5

Richard said the was really satisfied with how the business addressed the issues he was having. They solved the problem in a timely fashion and at the right price.

5

I have brought my Porsche 991 Turbo S for various suspension and exhaust mods in the past to Shawn and his staff at Pacific German and wouldn't trust anyone else with my car. They are extremely patient and courteous to answer all my questions and their top notch service and quality makes me feel at ease to have them working on my car whenever that mod bug bites. I highly recommend! Comment from Shawn S. of Pacific German Business Owner 8/15/2018James, Thank You for the great review! Read more