5

Great Service and Friendly Staff

Thank you for another great review, Ricardo! We greatly appreciate it.

- Pacific German
5

Great service!!! Can’t thank them enough definitely experts in there category

Thank you for taking the time to leave great review, Paul! We greatly appreciate it. Let us know when you're ready to do more cool stuff to your Panamera!

- Pacific German
5

My second time servicing this Porsche here. The dealer charges unreasonable rates and anyway I feel even more motivated to support local business these days. Very pleased with the work and the knowledgeable feedback from the front desk.

Thank you very much for the great review, Richard! We greatly appreciate you and your patronage.

- Pacific German
5

Just moved to SoCal after living for a long time near some life-long VW specialists (who sadly retired), so I have been adrift, relying mostly on the local Midas, Speedy, etc. I searched for a shop with people who specialize in VWs because (a) VW doesn't make my car anymore (so replacement parts can be difficult); (b) it's a fairly intricate little machine; and (c) I have been badly burned at dealers in the past, so I'm not going there. Online research led me to Pacific German. I wanted a pre-road trip checkup, and because they offer a "16-point inspection" with any oil change or similar service, I called them. The oil wasn't really due yet but it was close enough so I discussed this with Shawn, and agreed to bring in my car for an oil change and that inspection deal. As my car had over 59K miles on it, he convinced me to do the 60K mile service, which is usually around $300. I was told to expect the work to take 2-3 hours. After 5 hours, I received a text (NOTE that they are 100% paperless, so you should be somewhat tech-savvy to make the online appointment and be prepared to receive information in text, but he later printed it there, as a courtesy) listing the inspection results and suggested repairs totaling almost $4,000. I began having instant flashbacks of the horror I experienced at the dealer's. Shawn helped me work through it. He took time to explain the serious issues they found and even offered to show me everything on my car. I decided to let these guys fix everything they could before I went on my road trip. They immediately went to work and managed to get almost everything done, several guys working overtime until almost 8pm so that I didn't have to delay my trip (I had to leave early the following morning) -- no small feat, because as I understand it, most of the engine had to be taken apart. Shawn also worked with me to bring down the price as much as possible, explaining that they value their relationships with their clients and want to ensure return business. He said that satisfied customers are very important to him, and I believe that. There were even a few things that were "thrown in" that they didn't have to do. MY CAR HAS NEVER RUN BETTER. I felt 100% confident on my long trip through the desert, and was very glad I had it all done there. I'm thinking "mission accomplished" because I feel like I found decent, locally available, highly-qualified specialists. I always say, "Trust is the new currency" and I definitely trust them to do what's best for my car. I also say, "you get what you pay for" and you know, specialized auto mechanics don't come cheap. So if you go, be sure to ask (A) WHEN THEY EXPECT TO START WORKING ON YOUR CAR, (B) HOW LONG THEY EXPECT IT TO TAKE, and (C) EXACTLY HOW MUCH THEY CHARGE FOR LABOR PER HOUR (good advice no matter where you go). This really is an incomparable and excellent service establishment. They also provide a 2-year warranty on parts and labor, which is both rare and appreciated.

Tina, thank you so much for the stellar review! We greatly appreciate you taking the time to write about your experience, and we're so glad that we were able to get everything done in time for your trip. We're looking forward to servicing your Eos again in the future!

- Pacific German
5

I hate taking my car in to get serviced or something fixed. places always find more wrong with my car then I was trying to get fixed. This was the same but different. Pacific German was so thorough with their assessment of my car. They were able to send me pictures to back up what was needed. I was so amazed and impressed. Safety is a huge concern and I had them fix what was needed. What a difference and well worth it. The communication was fabulous and my car was ready when they said it would be. I will recommend them to my family and friends. Thank you very much Pacific German!

Thank you for taking the time to leave a great review, Mikele! We greatly appreciate it and your patronage. It was a pleasure to meet you and to service your Eos.

- Pacific German
5

I come here for 1 reason. Mastery of craft. Something that’s become hard to find but it’s here in full effect. You want it done right? This is the place, it’s just that simple.

Thank you for the great review, Nima! We greatly appreciate it.

- Pacific German
5

Would recommend 100%

Thank you for taking the time to leave a great review, Moises! We greatly appreciate it.

- Pacific German
5

Took the trusty E90 in for some good old fashioned TLC. Had my alternator, idle tensioner pulley, rear trunk shocks, and front break rotors & pads replaced. The guys turned the job around in less than 24 hrs. Left a happy customer as always!

Thank you for taking the time to leave a great review, Venya! We greatly appreciate it.

- Pacific German
5

Very knowledgeable stuff, friendly, they keep you informed!!!

Thank you for the great review, Daniel! We look forward to servicing your 911 again in the future.

- Pacific German
5

Have been going to Pacific German for a few years now. Always a great job on my service. Appreciate Tyler looking over the car and letting me know what I’d need to take care of in the next coming months.

Denis, thank you for the great review! We greatly appreciate you and your patronage.

- Pacific German