5

Always willing to assist, fix, upgrade,........you name it. The Ultimate Specialist

5

Jay said it was super simple.

5

Knowledgeable and professional

5

I’ve said this to Shawn the owner of Pacific German many times... the highest compliment I can give him and his shop is that it makes me want to buy another Audi because I know I have a great shop for repairs and maintenance.

5

Pacific German is one of the cleanest and most professional shops I have ever taken my car to. Would definitely recommend to a friend

5

I wanted to swap steering wheels on a 2018 Porsche Turbo. I emailed pictures of the current steering wheel and the new one. I was quoted a very good price. First of all, it is very hard to find anyone to even touch a job like this. A bunch of places gave me all these excuses as to why they would not do it. All the modules on the steering wheel have to be moved over. Its a complete rebuild of a all the electronics of the steering wheel. Pacific German communicated that this is "not a big deal" unlike everyone else. I kept asking them "are you sure" and they said they have done this several times before. First of all they did an incredible job. Toward the end, Shawn informed me "This took longer than we expected as this is not a wheel swap, but a rebuild" I replied "But I sent you the pictures of the wheels" He admitted he may not have looked at them. I was expecting him to say "We need to charge you more because its a lot more time". But instead he said "I just wanted to let you know because that is what is taking so long" They did NOT charge me any additional. IN addition they fixed and installed a battery terminal and attached a quick release for a trickle charger. They did not charge me for this repair that the dealer would have charged $150 for. Shawn then told me about his exhaust. I asked if I could hear it. Instead he drove me around in the car so I could experience. I am very pleased with this whole experience and appreciate the extra work they did that they did not charge me for and could have. Comment from Shawn S. of Pacific German Business Owner 10/7/2019Thanks for your awesome review! Read more

5

I recommend Pacific German! For the teams honesty and knowledge . The team has the latest technology in tools .well-established facility . Work was performed on my 2013 Audi S4 gearbox freshly sorted .The team notice Revealing leaks. And The team clearly explain needed rear timing covers resealed And oil filter housing replace. All work done professionally. THANK YOU!! I will definitely come back .

5

I have been taking my 2016 Golf R to Pacific German to get Service for 3 years now. The staff are very friendly and they provide great service with a smile. I would recommend Pacific German to friends and family.

5

Pacific German, specifically Shawn, are always super helpful, and able to explain things how I'd understand it. My GTI got a new (remanufactured) motor, clutch, and other parts. Shawn was communicative and always helpful. And he was able to guide me to the right choices for my situation. Can't thank you guys enough. Will be back for sure.

5

Pacific German staff are always informative, helpful and kind. Most importantly I get great service and my car run perfectly after every visit!