5

Pacific German provider for me, excellent and friendly service customer service and care. I appreciate the clean and professional environment as well as the experienced and knowledgeable staff! Awesome experience for me Pacific German! Thank you, Tyler, Shawn, and Elizabeth! I appreciate your fine service! You have my future business! 👍🏽👍🏽 Thanks again., Curt Spraggins. Happy customer!

5

been servicing my vehicles for over 15 years

5

The owners and crew here are true masters of their craft. After initial diagnosis, the recommendations were clearly laid out, and I never felt pressured into something that wasn't necessary. Finding an efficient and trustworthy garage is not easy! Pricing is fair. Glad these guys are in the neighborhood. Highly recommended.

5

This is one of if not the best companies I’ve done business with over the last 15 years. Knowing that I have Pacific German to work with and on my cars is without question one of the main reasons I continue to drive Audi. Great people, that are thorough and competent, every time.

5

What the title said. I needed help, they jumped right on my problem, I got car back same day. This is operating at the speed of a Jiffy Lube, but with the quality of an expert mechanic / performance tuner.

5

Highly recommend them for their excellent atmosphere and assistance in caring for your car.

5

Pacific German has been servicing our VW Touareg for many years now. Always going beyond expectations in keeping our car running great! They follow up after service and double check that everything is all good. Highly recommend and trust Pacific German

5

Took care of some needed repairs and maintenance on our VW Atlas Cross Sport - running great now! Reliable and trustworthy shop that always stands behind their work.

5

PG continues to deliver the best customer service & high quality work of its peers & puts to shame all of the dealer run service departments in the OC. They not only are the best at what they do, they truly love it & it shows!

3

Called for a quote to replace my Audi's rotors. Dealer told me they were warped and needed replacing and quoted me for $3800. Pacific German got back to me right away and said it was only about $2080. I scheduled, and brought my vehicle in but they didn't tell me they only scheduled me for an inspection and something about a 30 min time frame. I dropped the car off and I was expecting to have them contact me as soon as the inspection was done, to confirm if we should move forward with actual work. Dropped the car off at 9am and I didn't get a call back until 1:15pm saying my brakes actually looked fine and didn't need replacing. While that was good news for me, it was still disappointing to have waited all that time just to hear that news. Some people have lives they need to get on with and require their cars so it would've been nice if they inspected it and told me instead of having me wait around for 4 hours. I used to bring my Volkswagens here for service and would use them again. Just an odd circumstance when the car spudders and the mechanic tells us there's nothing wrong with the car.

Hey Christen Sterba
I normally don't comment on these reviews so my comment to you will be pretty moot. For the record there are no appointments. Only reserved day slots. Four hours (SAME DAY) doesn't really sound that bad. I'd feel a little worse if you waited till 6pm to find you in fact needed brakes. But I get it we live in a fast paced world where everyone needs their car and no one is willing to be car-less. With the options of public transportation and car services I can only hope you weren't too inconvenienced.

- Pacific German