Laguna Hills AUTO REPAIR

1 check-in I had been looking for a good independent VW shop and came across Shawn and Pacific German from a Touareg forum (Club Touareg). I have a huge distrust of the service departments at car stealerships, and value the fact that at Pacific German I can either speak to the owner or directly to the guy that worked on my car. Their knowledge of VAG vehicles (Porsche/Audi/VW) is high caliber and their services are fairly priced and trustworthy. I take my Touareg there for regular maintenance, and had them disable that annoying seat belt buzzer. If you have a 2004-2011 Touareg, you know what I'm talking about... it buzzes at you even when you're parked!

I first found Pacific German in 2011 and have been an incredibly happy customer ever since. I come all the way from Corona to have Shawn and his team work on my '05 A4 because I just haven't been able to find a shop in IE that specializes in Audi. I've had plenty of different work done at Pacific German ranging from basic oil changes to brakes to struts, to fan replacement. They've always given me a fair price and a clear explanation of what needed to be done. I've sent several friends and colleagues to Pacific German and haven't heard anything but praise from any of them. I know how hard it is to find a trustworthy shop for your German ride. Do yourself a favor and try these guys out. Comment from Shawn S. of Pacific German Business Owner 9/25/2013We are glad you are happy with our business. Thanks for the great review! Read more

My wife and I brought our 2001 VW Jetta which I use as transportation to and from work for a check engine light diagnostic. This car led a rough life during it's 12 years although maintenance was performed regularly. Although the car is starting to "fall apart", we decided that if repairs were reasonable we would continue to drive the car and not buy a new one. The manager or owner was kind enough to run a diagnostic for free while we waited! This was super cool of him. Most shops charge at least $40+ dollars for this quick service. Unfortunately, being an early 2000 VW Jetta, this car was plagued with so many problems we decided repairs were not worth it. Now to the funny (but true) reason why I did not give a full 5 stars in my review. Being the avid competitor I am, I challenged the owner/manager to a simple race. My Nissan GTR vs his nice but slower Audi RS5. He declined and said "I will probably take you anyways" LOL This my friend is a challenge. If you are a true German auto enthusiast I am curious why you backed down from a race against my Nissan? Beware of the Black GTR that roams the Lake Forest streets-you may get burned :) Update: I wanted to make sure my humor and 4 stars didn't affect the overall rating of this business. The service I received was indeed 5 stars. -Owner is still not willing to race. :( As usual, the reputation of the mighty GTR scares away another competitor. :) Comment from Shawn S. of Pacific German Business Owner 9/5/2013So, if I raced I would have received 5 stars? By kidding around I said it would win, but declined the invitation becuse I'd rather not endanger someones life. Ill take the 4! Read more

3 photos 2 check-ins I don't know how to start when reviewing this place. But let's first get started on what I got done here. I have a 2008 Audi TT MK2 3.2L and It needed its 65,000 mile service. I love my car and I have been taking it to the dealer every check up because the previous owner paid for the Audi Care. This shop is pretty much the dealer but with cheaper prices and better service. I took it in, after making a appointment and came out in 1 1/2 hours. Within the 1 1/2 hours, they inspected the car, changed the oil, added a ECU performance upgrade, and removed a code for my spoiler. I could have been more happy. They are expects and they know what they are doing. My second experience here was different. I had my headlight upgrade to the TT RS version and I brought them here to get coded. Everything was done within 1 hour and I was good to go. Overall thoughts: Would I do basic things here? Probably not, because I live kind of far away. But would I do thing that will be done right the first time? Yes, they are experts in Audi and I love their mindset. If I ever need a upgrade such as adding turbos or getting new coilovers into my car, I would call Pacific German first.

I've been going to Pacific German for about a year now and have received nothing but excellent service. They always keep the customer in the loop as to what is going on, and know their Audi's and VW's inside out. They did my brakes and suspension on my 2012 GTI as well as some other things. Even though I still have a dealership warranty, I prefer them to do the work on my car because of the quality and experience I get dealing with them.

All I can say is the guys at Pacific German are simple awesome.

I went here yesterday for my first time and Tyler and his whole family was very nice and helpful. I will definitely come back here when I need something done for my s4!

PG is the place to go for VW/Audi repair and service. They are very knowledgeable. Have all the same tools as the factory techs for a fraction of the cost. They worked with me on what started out as a big job with lots of small addons to make it very affordable and a fast repair. Major props. Will be going back as long as I own VWs!

Absolutely, 100%, without a dought the BEST there is. Shawn has been my mechanic for over 15 years..through 6 cars and has ALWAYS kept my cars running in TOP shape. Yes, He WILL find the issue..no matter how big or small. No games, no gimmicks. He is a PURE service professional and enthusiast who really enjoys what he does. His son Tyler never ceases to amaze me with his attention to detail and automotive knowledge. NO ONE touches my German cars but Pacific German....NO ONE!!!

Unequivocally THE BEST shop in the OC ... Shawn and crew do such tedious, PHENOMENAL work, and their attention to detail is unmatched. I always feel not only am I getting the BEST, thorough work done -- but done HONESTLY. No games, no BS, no price jacking. As long as I have a german vehicle, PACIFIC GERMAN gets my loyalty. Awesome, awesome shop!!!