Laguna Hills AUTO REPAIR

I have been looking for an independent Audi mechanic for the last year knowing that my factory warranty is going to expire. My aunt had told me about Pacific German and I decide to try it out. I called and made a appointment for a 65k mile service for my wife's 2008 A6. Later that day, Shawn the owner called me and asked if I was able to come by and see a few items that needed attention. I did and his mechanic went through a punch list of items. Some parts were not in stock and needed to be ordered, Shawn kept me in the loop on all aspects of the repairs. Not only did he and his crew do a great job, they washed and delivered my car to my house. It has been said that first impressions are everlasting! Well this was an awesome way to start. The prices are very reasonable and still way cheaper than the dealer. Shawn is very professional, direct and to the point and willing to give his advice . I would highly recommend to all . Comment from Shawn S. of Pacific German Business Owner 9/18/2014Thanks for the great review! Read more

Pacific German did a great job on my mk6 gti. I needed all my rotors and brake pads replaced and I went with the red stuff brake pads that they carry. They were quick, professional and very communicative, also have great pricing. I'm from Pomona area but I'm willing to make the drive all the way to lake forest cuz they're just that great.

Took our Audi Q5 here to have a hitch installed. I chose Pacific German because Shawn was the only shop I called who would give me an estimate without me bringing the vehicle in. (It was a standard hitch, so it shouldn't have been difficult to give an estimate if the shop had done this type of work before.) The work was well executed, completed timely - which was important to me since I had my infant son with me, and came in at the estimated price - no surprises. Shawn and his team were wonderful to work with. Definitely worth the drive from Newport Beach.

I've been coming here for a few years now and can't believe that I forgotten to write a review about them. This review is about my most recent experience. My vehicle has been having some unusual wear on the rear tires and I brought it to the experts, upon their investigation they had found other unknown issues to my surprise. While I get skeptical about "unknown issues" Shawn (the owner) explained the noises and that could be heard and asked if I was keen to this, to my surprise I had thought it was normal due to the age of my vehicle (2000 TT, boy was I wrong) since Shawn and his crew have been working on German cars for awhile it made perfect sense. Shawn also recommend a near by tire shop to which he got me better pricing for my tires that needed to be replaced. I'd like to Thank Shawn and all of the workers at Pacific German, job well done! Cheers! Comment from Shawn S. of Pacific German Business Owner 4/1/2014Anthony, thanks for being a loyal customer...We really appreciate you taking the time to give us a stellar review! Read more

I was lucky enough to stumble across this shop when I got my new VW. I was able to have them modify my vehicle without any hassle. Tyler and Shawn were very polite and professional. They answered all my questions patiently, performed wonderful quality work. and finished with transparent pricing. The shop was clean and well maintained. This is not a shop that does a whole bunch of stuff without consulting you; the people here are concerned with your happiness. I would have no problems referring anyone here. Comment from Shawn S. of Pacific German Business Owner 2/13/2014Thanks for taking the time to review our business! We sincerely appreciate it! Read more

Where do I start... I just picked up a 2013 allroad 2 weeks ago and had some work done to it, Coilovers, rims, and i wanted to get a couple of mods done as well, being impatient i looked up any auto shop and picked Pacific German, (closest to work) and Wow i'm lucky to have found them (shawn and tyler.) 1st impressions seemed like a clean shop and knowing not much about audi's shawn was very imformative, and explained what i still needed and what it specifically does. I wanted to get done what a lot of the forums says were good parts and products but after talking to Shawn i was a little taken back as he refused??? At first i thought he was stuborn but Talking to him in detail, he took the time to tell me why. And I'm glad I listened to him. He even took the time to redo my coilovers that i had done at a different place as they were set up wrong for no charge! I'm VERY satisfied and got a fair price for all the work! I would recommend anyone to Pacific German. Now what's the next mod for my ride.... :) Comment from Shawn S. of Pacific German Business Owner 1/7/2014Thanks for the AWESOME review! We greatly appreciate it! Read more

9 check-ins I'm an Audi/VW owner and this is my favorite shop to get work done on my car in Orange County. These guys are cool and clearly passionate about the cars they work on. Their service and professionalism is way better than you'd see at any dealership. So do yourself a favor and take your car to Pacific German. 5 Stars. Comment from Shawn S. of Pacific German Business Owner 1/7/2014We appreciate you taking the time to comment on your experiences you've had with our business! Thank you for your continued patronage! Read more

Had my GTI in for scheduled service today. Incredibly fast turn around, and incredible value. These Guys are the very best. Keeping my GTI on the road for many more years. Thanks PG

Had electrical issues with my Touareg so I yelped VW repair shop and PG popped up at the top of my results. I was sick of paying the 130 inspection fee at the dealership and wanted to find a place that could fix her and tune her. After reading the reviews I called Shawn and scheduled a time to bring her in for a quick look. I got a full computer diagnostic and ride along to assess the issues and the most in depth diagnostic I had ever received on a car (free of charge). Shawn has a PHD level of Audi/VW knowledge and emailed me a proposal shortly after the inspection. She was Fixed on time and as quoted and the rental car shop just down the road made it that much easier. Will be coming back for all of my VW needs and wants. Comment from Shawn S. of Pacific German Business Owner 11/15/2013We're very glad you were happy with your service! Thanks for the great review Read more

After having my car repaired here, I understand why Pacific German gets so many 5 stars. The owner takes his time to fully diagnose, explains with clarity and simplicity and really puts his mind into providing an excellent experience. No pressures to add inessential services, gives you a history of issues on my model and easily gains trust by being simple and straightforward. I can see that the whole team cares about cars whether they are theirs or yours. Comment from Shawn S. of Pacific German Business Owner 11/15/2013Thanks for the great review.....we appreciate your business! Read more