Laguna Hills AUTO REPAIR

So my car, is old and very worn down. I was driving when I suddenly saw smoke pouring from my engine, it turned out a cap had just come off so I put it back on and then the next day the car started making a loud noise and the oil light came on, so I checked the oil and the coolant, both levels were fine. Called my dad (who owns a car repair shop in norcal) and he told me if it is a pressure problem I need to stop driving. So I had it towed to a different shop in lake forest. They called me the next day and said there was nothing wrong with it. So I picked it up then next day same thing happened, I called a different place and they refused to even look at my car because the miles were too high. So my dad did some yelp research and led me to this place where my friend recently just had her car fixed Pacific German. They recommended a towing company and I had my car towed there and the staff was very friendly and said they would call me with a quote. I received a quote with a thorough explanation of everything wrong, which is a lot because my car has been through hell and back. However since my car cost less than what it would cost to fix we talked with them and we were able to come up with a solution fixing just the bare minimum to get it running. The owner was great explaining everything that was wrong and going out of his way to make sure I had a safe vehicle. I would highly recommend this shop they do quality honest work, they were not trying to rip me off or sell me anything even though i gave them a huge project like my car. The price was very fair. All in all they were great. Even after the difficult project my car was this shop was able to work with me and get my car up and running within a day of giving me the quote. They truly worked a miracle! Highly recommend! Comment from Shawn S. of Pacific German Business Owner 12/1/2014Brittney, we are glad you were happy with the service you received. Thanks for taking time to give us a great review, we really appreciate it! Read more

This place is the best, they took great care of my car when I took it in for my 40,000 mile service. They have fantastic customer service skills, and everyone I talk to is very nice. I also took in my first car to them, and Shawn was very honest about what was wrong with it, and im so happy I took it them. I got rid of the car, and now I have an 09 gti and it drives like new thanks Pacific German. Thanks for the awesome help guys!

1 photo It was my first visit today. I loved this place!! These people are honest about their parts, and will give you advice about other places that might try to over-charge you. I bought my Audi parts (front brakes and both front rotors) from them to put on myself, and WOW!! What a spectacular price! I have to buy all original equipment, because my car is an Audi and no after-market parts will do! I will come here from now on. Their price was cheaper than any others. I called in because I needed to buy some parts, and was told it would be an hour and half before they would get there. I didn't want to go all the way home, so I went over right away and told them I would be waiting in my car outside in case the parts got there a little earlier. I should've gotten the man's name!! He came back with the parts 15 minutes after I arrived and told me he picked them up so I wouldn't have to wait. What a surprise. Got them an hour earlier than the original time. I WILL BE BUYING ALL PARTS FROM HERE FROM NOW ON!!!

So I went to the McKenna in HB for my 2010 VW CC's tail light and the sales rep brings up the 40k mile service so I ask him how much it is. He quotes me $399 labor included. So I contact Tyler from PG and he tells me it's too cheap, especially considering my CC is automatic with the DSG transmission. I call McKenna back and I mention that, they quote me another $399 for the DSG tune up... I called into PG and I believe I spoke with Shawn. He quoted $549 and I booked an appointment for the following morning. I retrieved my car this evening and it's feeling good as new, and it ended up being $547 so they left 2 bucks on my seat!! Free license plate frame too! Very good experience and they saved me $250! 5 stars

I usually don't take the time of day to write reviews, especially one for a mechanic shop but I can confidently say that this shop has proven many times over that they do honest work at great prices. I trust my audi in their hands and am happy to see both Shawn and Tyler carry out their passion for their cars to mine.

This is my first yelp review, and this place deserves it because they are like magic! I have a 2006 vw jetta and the power steering light came on. I called Pacific German one night as they were closing to see if I could bring my car in early the next morning, and with no hesitation the owner said that wouldn't be a problem. After taking time out of their already full schedule to look at my car they told me that there was a hole in the catalytic converter, and the exhaust was hitting the steering rack causing a potential fire hazard. Also, my car needed a new brake mechanical booster vacuum because it leaked oil. After hearing all of this I was really worried about the price and the amount of time this would take considering he had earlier told me they didn't have any available appointments for two weeks. However, the owner was extremely accommodating and told me that because it was such a serious problem he would work my car into their schedule. My car was done after just a day and a half and is driving better than ever! They also gave me a really good deal on both the parts and the labor! This is by far the best shop I have taken my car to here in orange county and I would recommend it to anyone looking to have work done on their vw or audi! Thank you Pacific German!

1 check-in Shawn knows his stuff and is a straight-forward, honest guy, and that's what you want in someone working on your vehicle aside from just knowledge and skill. He'll be doing some work on our 2007 Passat and I wouldn't trust anyone else. FYI - We found the shop on VWVortex.

Pacific German is a team of great mechanics and they proved themselves to be quite clever and crafty as well. They demonstrated dedication to customer satisfaction by going ABOVE what I consider good customer service. I had a bit of a tricky situation... I brought in an old car (1996 jetta) with a lot of miles, which was having oil pressure issues, and I needed help to fix the car, in order to get back home safely to Portland, Oregon. Shawn went above and beyond to help me fix my car (given my financial constraints) by hooking me up with a solid "car band-aid". I was very impressed with the overall experience. If I was a local VW owner, no doubt I would feel fortunate to have such a strong German mechanic in my neighborhood, who cares so greatly that his customers are satisfied with their business experience.

Long time Yelp user but first time writing a review because felt compelled to do so Have been getting my car serviced and cosmetic mods done here numerous times over ~4 years of owing a B8 Got bi-xenon conversion upgraded half a year ago by Tyler, who did an awesome job. However, i wanted 6k output and went the "unrecommended" route by supplying with much cheaper bulbs from EBAY vs oem.. one of which burned out four months later. I brought my car in today (newly expanded facility!), and Shawn switched out both bulbs, completely complementary under his warranty!!! He could have charged for the labor since I did not use OEM parts, and I would have understood and obliged willingly. However, his nice gesture for customers, both new and return, compelled me to write my first review in a very long while on Yelp. In conclusion, the promising team at Pacific German will take care of you and your beloved Audi/VW. PS dear Yelp, please update the address for "Ger Direction" on Android because it took me and from what i heard others too to the old location. Shawn apologized although it's Yelp's fault and said he had been asking Yelp to change it for a long time. Comment from Shawn S. of Pacific German Business Owner 9/18/2014Thanks for taking the time to write such a great review! We are very glad that you have been happy with your experiences with us. And sorry about the uncontrollable delay of getting the map updated through this Yelp site. It looks like it might be resolved, and hopefully nobody else will be running into the problems you encountered. Read more

2002 Audi TT Roadster 225hp I so appreciate them actually SHOWING me and walking me through the issues they found. Great new location too! Audi dealer had performed a PAID diagnosis and had listed several things of which I only repaired the most urgent ones. You don't get to talk to the dealer's 'super-star' mechanic either. On the list remained control arm bushings. Went to see Shawn for that and he test drove it and took a close look on his lift. He and Tyler found a boost and oil leak, non-functioning engine fan, worn shocks, etc. and since they showed them to me right then and there they obviously aren't making things up. They are painfully honest. Dealer should have found these and mentioned timing belt as well. Anyways, these guys have earned my business and will keep it. Comment from Shawn S. of Pacific German Business Owner 8/28/2014Thanks so much for the kind review! It means a lot to us that you took time to review our business and we are glad you were completely satisfied with your experience. We look forward to meeting all your Audi's needs Read more