My experience was excellent. I made an appointment online about a week in advance. I arrived first thing in the morning and figured I was going to be there all day. I brought my lap top and figured I could get some work done. Quite to the contrary. Tyler took down my info and had my car on the lift not long after I arrived. I'd have to say that I was in and out under 2 hours which is pretty impressive. Facility: Pacific German's facility has to be one of the nicest in Orange County and maybe all of So Cal. The customer lounge is super neat and has fast WiFi for those customers waiting. The shop itself is clinically clean. For the customer, a great feature is the massive fish tank that separates the shop from the customer lounge. You never want customers in the shop while work is being done, but the customers, if they are car people like me want to be around the cars. The fishtank lets you look right out into the shop and see what is going on. Such a nice touch. Knowledge Base: This is a family run business. This is a business run by enthusiasts. Enthusiasts are usually into details - detail oriented people are who you want working on your vehicle. Pacific German is going to take that little bit of extra care which makes all the difference. Check out their Insta feed to see the types of vehicles they are working on regularly. Audi, Lamborghini, Porsche - this is a place you can trust to do the work right.