I own 2012 Golf R, which is one of VWs special model Golf vehicles. My car had some performance modifications done to it already and due to that my clutch was slipping. Through a local car meet I met Tyler and Mason who work at this shop, the technicians. I told them I needed a clutch and that I would be sourcing my own parts through another friend that I had. They told me to swing by and speak with the owner, their father, Shawn to work out labor quote. I got the parts and they installed them and I took the car home, for some reason the parts somehow didn't work right and the clutch didn't seem to be breaking in properly. Long story short I had the parts RMA'd, removed from vehicle by them, and for no additional charge, Shawn took care of me and installed the RMA'd parts even though he did not acquire the parts himself. That is what I call customer service. Mason installed the parts and did an exceptional job doing so. I would recommend this shop to any VW or AUDI owner hands down. They are by far the best shop servicing these makes in this area.