Laguna Hills AUTO REPAIR

1 photo 38 check-ins 5 star service, 5 star rating! Shawn runs a great shop here, and their attention to detail is simply phenomenal. Whether your in for "standard" service as cheaper alternative to the dealer, or some goodie-goodie go-fast modding , you can pretty much guarantee it will be done right. Great work, Great shop!!!! My GTI is very, very happy and so am I . Comment from Shawn S. of Pacific German Business Owner 2/9/2013We are glad to have made you and your GTI very happy! Thanks for the great review! Read more

I moved to SoCal from Seattle with my VW R32. It's not a run of the mill car, it's nothing like a stock car. Most shops run away. These guys stepped up and had no issues working on a modified car. Their customer service and timeliness of repairs its amazing. They worked with me to bundle multiple small things to save me time and money. Will be going back, and have referred several friends to them as well.

Great place. Came here to get my suspension done on my a4. Promised time was decent and work done was excellent, its been a month and car feels great. Price is fair and the owner's sons who worked on my car were very nice (owner was busy i guess, he doesn't seem that nice though). That said, I'll come back for more work and maybe a REVO flash!!! Highly recommended.

I've owned my Audi since 2004 and been to five different Audi mechanics over the years including two Audi dealerships in Orange County. This company by far has been the best experience . The owner is respectful, the shop is very clean, the prices are competitive and the service to my car was excellent. I would recommend Pacific German to any friends with an Audi's or Volkswagen's.

These guys are the best. Trust me. The S5 photos on their site are my car. Been going here ever since they moved to lake forest and I'm glad they're here to stay! I've had many mods done on my 2011 Audi S5. They're local for me so it makes it super convenient, gives great feedback, and very welcoming. Shawn is also willing to pick up and drop off after the works done. Starting to build a good relationship with this shop. They are honest about everything and know their stuff.

Had coil overs installed on my Golf here last week and could not have been more pleased. Great family run shop that takes the time to explain what they are doing and why. Very clean and you can tell they care about their work. I will be taking my cars here for all my VW and Audi needs. Customer service is what really matters in a business and this place has it in spades. It doesn't hurt that the owner Shawn and his sons do great work as well!

I called Pacific German when I needed to replace a burned out headlight. Even though they handle much bigger jobs than this, they said to come by on the same day, and quickly did the work. The owner was very helpful and informative and the price was very competitive. When I need more extensive work, I will definitely go to Pacific German.

2002 Eurovan GLS We have always taken our car to the dealer and have learned the hard way. Decided to look for a reputable/straight-forward/honest shop that we could entrust our car to and found Pacific German. Shawn (owner) invited us to bring our car in before anything was agreed to and he was able to determine some issues from his initial look. He even took the car for a test drive to try to replicate our noted concerns and identified it perfectly. All in all, 3 separate jobs and he was able to bundle them up and saved us some $$. Just like everyone else has pointed out, this business owner is passionate about his work, his attention to detail and his customer's experience. Please give him a try, you won't regret it.

I would give Seven Stars If I could. I just purchased a used 2002 Jetta Tdi with 133k miles that needed some work. I was hoping to find a good vw specialty repair shop that I could take my car to. (Not too many Tdi or vw specialist around these days.) I'm so glad I found Pacific German. First of all the owner is a super cool guy who doesn't mind spending time with you on the phone or at the shop. When I called three or four other shops, all of them said the same typical thing, we won't know until you bring it in. Sean was different, he spent some time listening to me on the phone and told me what the probable causes maybe and asked me to bring it in to have a free inspection. PLUS ONE (listening skills, never too busy) Even thought he was 40 minutes from my house, I felt I could trust him and I decided to have the free inspection. When I arrived, he was friendly, he and I immediately went for a test drive to see what was wrong with my car. Within 20 seconds of driving he diagnosed the problem. PLUS TWO ( Didn't make me wait because it was a free inspection) After the diagnoses he gave me a written estimate not verbal. He gave me some discount which I thought was good. His warranty for all his repair was 2yr or 24,000 miles which was better then any other shop. When he gave me the free estimate I told him I would have think about it. At this point I wanted to see if he would get upset or change his attitude because he just spent some time with me on the phone and test drive without making a dollar. His attitude didn't change and said hopefully he can earn my business. PLUS THREE ( not a fake attitude, excellent warranty, and fair price.) I went home and I price shopped two other very reputable shops apples to apples since I had a written estimate. Both of the shops said they couldn't beat the price. Pacific German warranty was at least one year longer also. Plus Four ( his gave the best price ) After the price comparison I called him next day to set up appointment to get the job done. This is what really sealed the deal. Every other shop said i had to leave the car and come back for it. Well Sean said since I live 40 minutes away that I could wait in the shop while the car was being repaired. WOW that saves so much hassle. While waiting for the car to be fixed, I went to the repair area to see the work being performed and while upon the hoist I was checking some other possible things I might need to do. Most repair shops don't like customers around the repair area looking and asking questions. Sean didn't mind at all. PLUS FIVE( wait at the shop while the car is repaired) One other side note. Sean's two sons work with him which says a lot of about Sean's character. My six yr old son got to play with his two daughters which was pretty cool. Overall what a great experience, very clean shop, you can observe while he is working on the car, friendly, honest, excellent price, best warranty, and true VW Audi specialist. PLUS SIX ( Has it together) If your looking for a VW Audi specialist, consider Pacific German. From a very happy first time customer. ( by the way I had all the struts, lower control arm bushings, and both axles done with factory axles.) Now my Jetta rides like a dream

What can I say about Pacific German that has not been said already? I came to them with a repair issue regarding a stripped thread on my transmission. It was the Infamous "dogbone Mount" which people seemed to run into issues with re-installing the bolts and rounding them out due to over tightening and reuse of the stretch bolts. Because of this, the bolts would eventully fall out causing me to jack the car up and retapp the holes. Big mistake, as this would damage the block, maybe even crack it! So i gave Shawn and the guys at Pacific German a call and explained my situation and they we're happy to help me out by recommending a Time Sert which would take care of the issue of the rounded threads. I dropped off the car to have the job done over the weekend and got the car back monday. The repair job was done and done well. The service was prompt and Shawn was able to answer all questions I had as well as explain the procedure for the repair which gave me satisfaction and trust in leaving me car in their hands. By the way did I mention I have an 2004 R32? For a car that is very rare and precious I wanted to make sure it was taken care of. I would definatly reccommend them to my friends and family of the VW & Audi communities. I live almost an hour and fifteen minutes away and still would be willing to make the drive to them. Good service is hard to find but with Pacific German VW/AUDI you dont have to look very far. Vince