I know nothing about cars - though the missus does. I do understand what it takes to run a business, and the lengths it takes to balance making a profit and providing stellar customer service. It's backbreakingly difficult, and in fact, as I am sure many entrepreneurs know, profit is sometimes sacrificed in the name of good customer relationships (though it's certainly less frequent these days). Where am I going with this? Pacific German is a relatively new shop in Lake Forest that specifically takes care of Volkswagens (we have two) and Audis. We had an issue on our newly purchased used Jetta and did not know where to turn for what may be a minor, but most likely a major, repair. We did some web research, kept our fingers crossed, and made a phone call. I ended up speaking with the proprietor, Sean (hope I spelled that right), described the problem, and he called it, sight unseen. He knew it was a mid to major issue, gave me a fair estimate and asked that I bring it in before I did more damage to the car. The repairs were expensive, but not because Sean ripped me off. In fact, I would say he discounted the labor needed for all the work done to the car. He was honest, forthright, fair and prompt. He called back when he said he would and was always polite and understanding. I'm not sure what you may be looking for in an auto maintenance shop, but that's all I can ask for and it's what I expect. An added bonus is that Sean runs the business with a pair of his sons, who are respectful and professional. Great to see and support a family business. Bottom line, we highly recommend Pacific German and we will be back, though I will assume (and hope) that will just be for general upkeep and maintenance, as the car is running like new now.