I've been coming to Pacific German for years and this review is IN ADVANCE of my service appointment. Yup. In advance. The reason I am writing this review now is because I know that when I bring my car in, Shawn and his team will take great care of me (and my old Audi) as they have consistently for YEARS. Never a bad experience. Pacific German is by far the best place to go. I cannot recommend any other place that even comes close to the quality, professionalism and warmth that I have experienced from Pacific German.