We brought our 2014 G Wagon in for brakes and they discovered stripped parts from a previous shop. And of course, those parts were hard to find and required proprietary tools to install. This caused a simple predictable job to become a loss leader “science project” that involved Shawn making countless calls, trying various tools, prodding Mercedes while scouring the planet for parts, BUT they toughed it out, made it happen, it drives great and I feel the work was priced extremely fair given the drama involved. It’s tough to go through all of that and walk away feeling good, but PG has a way of doing it. I respect them.